Propane Tips – Austin Texas
Our goal is to help our customers to enjoy the many benefits of their energy efficient propane system.
If you don’t find the answer to your question below, please feel free to call us at 512.894.4480 during office hours and we’ll be happy to assist.
General Propane Questions for Austin, Texas and Surrounding Areas
When do I need a Safety Check Inspection?
Anytime your tank runs out of propane or the valve is physically shut off at the tank. Anytime there is an interruption in service.
How do I know I received the propane I ordered?
There will be a gas ticket on door indicating how many gallons were put in the tank and at what rate, your propane tank will reflect a higher reading.
How soon can my propane be delivered?
We offer same day delivery.
What is your minimum delivery?
How do I know how much propane is in my tank?
The gauge under the lid will give you an estimate of how much is in the tank- it reads by percent, so on a 259 gallon tank for example, 10% is equivalent to 25 gallons.
Why is my bill so high?
An average household may use 800- 1200 gallons a year. Approximately 75% of usage occur between December and March. If you feel there is excessive usage we can perform a safety inspection to check for leaks.
How can I lower my gas bill?
You can adjust your settings/temperatures on your appliances.
I am going on vacation what should I do with my system to be efficient?
Vacation settings for water heater, turn off thermostat.
How much propane is required to fill a propane tank?
80% of the actual capacity.
Where is your office located?
Heart of the Hill Country, 400 Mercer St. Dripping Springs, TX, but we deliver throughout Central Texas. We are in the delivery business!
Do you fill propane bottles?
Why do you not deliver propane to bottles?
Propane bottles are regulated by the Texas Department of Transportation, and may not be filled using a truck meter. They must be filled by weight.
The relief valve on my tank discharged-why did that happen?
There was a build up of pressure in the tank and the relief valve is releasing it. Relief valves are set to discharge at 250 psi.
Your guy just filled my tank and there is a noise coming from the tank and I smell gas. What is that?
Contact us: there could be several reasons.
Service Questions – Austin, TX and Surrounding Areas
When do I need to call you to schedule a propane tank installation or service work?
We are typically booked about 1-2 weeks out on our service schedule. Please call to make an appointment.
Why do you require a propane tank to be filled to 80% upon installation?
On an underground tank: It weighs the tank in the ground & allows it to settle once covered. On an above ground tank, all of our propane tanks are sold with the understanding that they will be filled upon installation.
Why do I need to have my tank covered the same day it is installed?
To prevent possible tank floatation, which can be dangerous as well as costly. Also, due to the lack of heat reflective coating on underground tanks, we cannot fill the tank wth propane until it is buried.
Why can’t I get a price for service work over the phone?
For our service technician to accurately assess your needs we must gather as few key pieces of information as well as meet you on site in some cases.
What is involved in the completion of my propane system & what do you need from me to do so? What is a final?
Your final is the completion of your propane system installation and is usually performed on your second trip.
When you are ready to have your exterior gas line connected to your house stub out and any outdoor appliances, please make sure the following are complete:
1. your appliances are in place, connected and vented
2. your cook top is converted or your lp gas conversion kit is present (if we are converting)
3. water and electricity are on
4. if you have a pool, it must be filled with water
Why does my appliance need to be vented?
Carbon monoxide can build up and become a safety issue without proper ventilation. To provide propane to your appliance legally, it must be properly vented.
Why can’t my appliance installers complete or final my propane system?
All propane related work must be performed by a licensed firm which holds a current license with the State of Texas Railroad Commission; L.P. Gas Division. Your safety is our top priority and we do not allow another company or individual to be responsible for our work. Included in your proposal pricing is a Texas Railroad Commission Certified Hazmat Safety Inspection.
What do I need to convert an appliance?
You will need a liquid propane LP gas conversion kit which should be requested from the manufacturer when you purchase your new appliance.
What are the dimensions of each propane tank & how much gas do each of them hold?
120 Gallon Vertical Tank
Dimensions: 48î x 38î (4ft tall x 3.16ft diameter)
Capacity: 80% = 100 gallons of liquid propane
250 Gallon Tank
Dimensions: 30î x 93î (2.5ft wide x 7.7ft long)
Capacity: 80% = 200 gallons of liquid propane
500 Gallon Tank
Dimensions: 37î x 120î (3ft wide x 10ft long)
Capacity: 80% = 400 gallons of liquid propane
1000 Gallon Tank
Dimensions: 41î x 194î (3.4ft wide x 16.1ft long)
Capacity: 80% = 800 gallons of liquid propane
Why do I have to be home for service work?
In most cases, our Technician will perform a Hazmat Safety Check Inspection which you will need to be present and sign for.
Why did my driver tell me I need my regulator replaced?
Manufacturer Recommendations are to replace regulators 12 or more years old.
When you install my propane system how long and what is warrantied?
All new purchased tanks (excludes 250 gallon above ground) are warranted for defects for 5 years from the date of installation. Our 250 gallon above ground refurbished tanks have been restored and are warranted for defects for 1 year from the date of installation.
How long will my propane system last?
With proper care and maintenance your propane system has the potential to last you a lifetime.
What are the hole sizes necessary for underground propane tanks?
– 250 Gallon Under Ground: 10ft long x 5 ft wide x 5 ft deep
– 500 Gallon Under Ground: 12ft long x 5 ft wide x 5&1/2 ft deep
– 1000 Gallon Under Ground: 18ft long x 5 ft wide x 5&1/2 ft deep
What is the depth requirement for an exterior propane line trench?
The exterior propane line trench must be a minimum of 18î deep.
How close to my house can I set my 250 gallon (or larger) propane tank?
You must set your propane tank no closer than 10ft from your house or any other combustible source (ie: a/c units, decks, pools, ignition sources, etc)
How close to my house can I set my vertical 120 gallon propane?
You may set the smaller 120 gallon vertical propane tank 3 ft or more from your house but it must still be at least 10ft away from any combustible source.
What size tank do I need?
Appropriate tank size depends on a few key pieces of information such as appliances, square footage and whether you will be adding any more appliances in the future. Please feel free to contact our office for recommendations.
Can I place propane line in the same trench as my water/septic line?
Propane lines should be in their own trench.
How long is my service proposal valid for?
You proposal is valid for 30 days (if all information & details remain the same).
What is a “Safety Walk Through”?
We offer a complimentary safety walk through to our clients who begin keep check services with us. Your regular driver introduces himself & will walk you through each aspect of your system & answer any questions you may have. He will also show you where your shut off valve is in case of emergency and help you set your appliances to conserve propane.
What are the steps in a propane system installation & final?
Contact our office & speak to our staff who can discuss details.
Request a personalized proposal & setup service meeting (if recommended by our office).
Return the signed & dated proposal to our office.
One of our staff will call you to schedule your tank installation/service work, verify details & answer any other questions you may have.
On your Installation date:
– You will be contacted with a timeframe & then immediately prior to our service technician coming out.
– We will set your propane tank & run your exterior line (provided site is ready & accessible).
– Your tank will be filled to 80% immediately after it is set.
You will contact us to get on the schedule when you have completed requirements to Final and are ready to have your system started up. For your Final, please make sure the following are completed:
– your appliances are in place, connected and vented
– your cook top is converted or your lp gas conversion kit is present (if we are converting)
– water and electricity are on
– your pool (if applicable) is filled with water
On your Final date:
– You will be contacted with a timeframe & then immediately prior to our service technician coming out.
– We will connect the exterior propane line to your stub out & outdoor appliances.
– We will convert appliances (if applicable).
– We will perform your Certified Hazmat Safety Inspection & start up your propane system.
You will be contacted to setup services in your name & be placed on a Keep-Check™ delivery route with one of our experienced drivers. We will be happy to provide you with a complimentary Safety Walk Thru with your regular driver once your propane system has been finalized.
Call us at 512.894.4480 for propane route service and free enrollment into our Keep-Check Program™.
Propane Safety Tips For Your Home
- To readily recognize a leak, know what propane smells like . Propane leak detectors, similar to carbon monoxide detectors, are available. Call us to obtain one.
- If you smell a leak, immediately evacuate everyone from the building and call us or the fire department from your neighbor’s phone. DO NOT remain in the building, use the telephone or light switches or try to determine the source of the leak by yourself.
- Be aware of where gas service lines are located, especially when working in your yard.
- Water can damage the internal safety mechanism in the gas controls of an appliance. If you suspect that your appliance gas controls may have gotten wet (because of flooding, for example), have us replace them immediately.
Energy-Saving Propane Tips For Austin and Central Texas
- Residential heating systems need regular tune-ups. Contact us to inquire about a home-heating system inspection program.
- Change your furnace filter monthly. Clean filters will save you money on your heating bill.
- Consider investing in a furnace thermostat timer that can save money by lowering your home’s temperature when you are not at home.
- Protect against drafts around windows and doors by caulking and weather-stripping.
- If you are purchasing a fireplace, consider selecting one fueled by propane. Propane fireplaces burn more efficiently than wood-burning models and distribute heat more evenly throughout the room.
- You can save more than 10 percent on your water-heating bill by turning down your water heater from the standard 140 degrees to 130 degrees.
- To extend your water heater’s life and increase energy efficiency, drain it every six months to remove lime deposits and sediment.
- Install flow-restricting showerheads. You can reduce hot water usage by up to 50 percent without affecting shower pressure.
- Repair leaky faucets. A leak that fills a coffee cup in 10 minutes wastes 3,200 gallons of water a year.
- Gas ranges with electronic ignition systems will use 40 percent less energy than a standing pilot system.
- Be sure that all burners are burning with a blue, cone-shaped flame. A yellow flame indicates clogged air inlets or burners that need adjustment. Contact our service department immediately if you do not see a blue flame.
- Check the seal on your oven door. Gaps or tears in the seal will let heat escape and waste energy.